Shipping policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with Jocif.

1. Shipping Coverage

We currently ship within the United Kingdom. All orders are processed and shipped from our UK warehouse.

Warehouse address:
Jocif
111 Cricklewood Broadway
London NW2 3JG
United Kingdom

2. Shipping Cost

We offer Free Shipping on all orders. There are no additional shipping fees at checkout.

3. Order Processing Time

All orders are processed within 1 to 3 working days.

Processing includes:

  • Order verification
  • Quality check
  • Packaging and dispatch preparation

Orders are processed Monday to Friday during customer service hours (GMT). Orders placed on weekends or public holidays will be processed on the next working day.

4. Delivery Time

Estimated delivery time depends on your location within the United Kingdom.

  • Dispatch time: 1 to 3 working days
  • Shipping time: 4 to 9 days
  • Total estimated delivery time: 5 to 12 working days depending on the city

Please note that delivery times are estimates and may vary due to external factors such as courier delays or peak periods.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor your delivery in real time.

If you do not receive tracking details within a few days after placing your order, please contact us.

6. Delivery Issues

If you experience any issues with your delivery, please contact us as soon as possible.

Examples include:

  • Delayed deliveries
  • Lost packages
  • Incorrect shipping address

We will work with the courier to resolve the issue.

7. Incorrect Address

Please ensure your shipping details are correct at checkout.

If you enter an incorrect address:

We are not responsible for delays or lost packages caused by incorrect address details provided by the customer.

8. Failed Delivery Attempts

If a delivery attempt fails:

  • The courier may attempt redelivery
  • The package may be held at a local depot

If the package is returned to us due to failed delivery attempts, we will contact you to arrange reshipment.

9. Contact Information

If you have any questions about shipping, please contact us:

Jocif
111 Cricklewood Broadway
London NW2 3JG
United Kingdom

Email: support@jocif.com

Phone: +44 20 8452 0542

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed