Privacy policy

Last updated: May 1, 2026

This Privacy Policy describes how Jocif collects, uses, and protects your personal information when you visit or make a purchase from our website. By using our store, you agree to the practices described below.

Jocif is committed to handling your data responsibly and in accordance with applicable UK data protection laws.

1. Information We Collect

When you visit or interact with our store, we may collect the following information:

Personal details

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

Order and transaction details

  • Products purchased
  • Order value and history
  • Payment confirmation details (payments are processed securely via PayPal and we do not store full payment information)

Technical data

  • IP address
  • Browser type and device
  • Pages visited and interaction data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide order updates and customer support
  • Manage returns and refunds
  • Improve website performance and user experience
  • Prevent fraudulent transactions and enhance security
  • Send updates or promotional messages if you have opted in

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your data with trusted third parties only when necessary, including:

  • Payment providers such as PayPal to securely process payments
  • Shipping carriers to deliver your orders
  • Service providers that help operate our website
  • Legal authorities if required to comply with laws or protect our rights

4. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders and provide support
  • Comply with legal and tax obligations
  • Resolve disputes and enforce agreements

5. Your Rights

If you are located in the United Kingdom, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data where applicable
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at

Email: support@jocif.com

Phone: +44 20 8452 0542

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6. Cookies and Tracking Technologies

We use cookies to:

  • Ensure the website functions properly
  • Improve browsing experience
  • Analyse website traffic and performance

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Data Security

We take reasonable measures to protect your personal data from unauthorised access, misuse, or disclosure. However, no online system is completely secure, and we encourage users to take precautions when sharing information online.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you can contact us:

Jocif
111 Cricklewood Broadway
London NW2 3JG
United Kingdom

Email: support@jocif.com

Phone: +44 20 8452 0542

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed