Frequently Asked Questions

This page answers the most common questions about shopping with Jocif. If you need further assistance, you can always contact our support team.

1. Where are you located?

We operate from the United Kingdom.

Our warehouse and return address is:
Jocif
111 Cricklewood Broadway
London NW2 3JG
United Kingdom

2. How long does shipping take?

Orders are processed within 1 to 3 working days.

Estimated delivery times:

  • Shipping time: 4 to 9 days
  • Total delivery time: 5 to 12 working days depending on the city

Delivery times may vary slightly due to location or external factors.

3. Do you offer free shipping?

Yes, we offer Free Shipping on all orders.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information.

If you have not received tracking details after a few days, please contact us.

5. What is your return policy?

We offer a 30-day return period.

  • Returns are free of charge
  • Items must be unused and in original condition
  • Refunds are processed within 10 days after approval

For full details, please see our Refund Policy.

6. How do I start a return?

To request a return:

Email: support@jocif.com

Phone: +44 20 8452 0542

Please include your order number and reason for return.

7. What payment methods do you accept?

We accept payments through PayPal.

This allows you to pay using:

  • PayPal balance
  • Debit or credit card via PayPal

8. Can I change or cancel my order?

If you need to make changes or cancel your order:

  • Contact us as soon as possible
  • We can only make changes if the order has not yet been processed

9. What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect:

  • Contact us within 7 days of delivery
  • Provide photos of the issue

We will arrange a replacement or refund at no cost to you.

10. Do you offer exchanges?

We do not offer direct exchanges.

If you need a different item, please return the original product and place a new order.

11. What if my order is delayed?

Delays can sometimes occur due to courier or external factors.

If your order has exceeded the estimated delivery time, please contact us and we will assist you.

12. How can I contact you?

You can reach us using the details below:

Jocif
111 Cricklewood Broadway
London NW2 3JG
United Kingdom

Email: support@jocif.com

Phone: +44 20 8452 0542

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed