Payment Policy

This Payment Policy explains how payments are handled when you make a purchase from Jocif.

1. Accepted Payment Method

We currently accept payments through PayPal.

PayPal allows you to:

  • Pay using your PayPal balance
  • Use a linked debit or credit card
  • Complete transactions without sharing your financial details with us

All payments are processed securely through PayPal’s platform.

2. Payment Security

We do not store or have access to your full payment information.

PayPal uses secure encryption and fraud protection systems to ensure that your payment details remain protected during the transaction process.

3. Payment Process

When you place an order:

  • You will be redirected to PayPal to complete your payment
  • Once the payment is successfully completed, you will receive an order confirmation email
  • Your order will then enter the processing stage

Orders will not be processed or shipped until payment has been successfully confirmed.

4. Currency

All prices on our website are displayed in GBP (British Pounds).

If you are using a card or account in another currency, your bank or PayPal may apply currency conversion fees.

5. Payment Issues

If your payment is declined or fails:

  • Check your PayPal account or payment method
  • Ensure sufficient funds are available
  • Contact PayPal support if needed

If the issue continues, you may contact us for assistance.

6. Refunds

All refunds are processed back to the original payment method used at checkout, which is PayPal.

  • Refunds are issued after return approval and inspection
  • Processing time is up to 10 days after approval

Please note that PayPal may take additional time to reflect the refunded amount in your account.

For full details, please refer to our Refund Policy.

7. Fraud Prevention

For security purposes, we may:

  • Review orders for suspicious activity
  • Request additional verification if necessary
  • Cancel orders that cannot be verified

This helps protect both our customers and our business.

8. Contact Information

If you have any questions regarding payments, please contact us:

Jocif
111 Cricklewood Broadway
London NW2 3JG
United Kingdom

Email: support@jocif.com

Phone: +44 20 8452 0542

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed